Design an immersive and playful training game for baggage control room operators to master (1) how baggage handling systems work, (2) how to safely operate them, and (3) how to react swiftly and effectively in the event of a system breakdown

Why we need this

Operators face various challenges such as mechanical failures, sorting errors, and system overloads. Currently, it takes 1-2 years 😱 to train operators to fully understand the complex systems and dependencies at large airports. For instance, Schiphol Airport features 30 km of conveyor belts layered on top of each other, and every day, 1371 flights require precise baggage sorting. That’s 136.986 bags per day! As airport operations evolve with the introduction of robots and autonomous vehicles, the environment will become even more intricate. Thus, an innovative training solution is crucial.

Core objectives

We aim to equip our new operators with the skills to tackle real-life challenges in a virtual world. Your training game should simulate these scenarios and provide operators with real-time feedback on their performance. The game should include interactive tutorials and increasingly complex scenarios to build competence and confidence. For example, develop a scenario where a section of the baggage conveyor system fails, and operators must quickly and efficiently resolve the issue. By the end of the game, operators should:

  • Understand the basic operation of the Baggage Handling System (BHS)
  • Grasp the mechanical system overview
  • Safely work with the BHS

Leverage techniques such as Serious Gaming and other innovative (gamified) learning methods to create an immersive virtual playground where operators can refine their skills and emerge as true Baggage Heroes!

About Vanderlande

Vanderlande is the global market leader for logistic process automation in the airport, parcel and e-commerce markets. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software, and life-cycle services – results in the realization of fast, reliable and efficient automation technology.

Scope and Requirements

The game must be:

  • Playable core loop: Design a core gameplay loop that is engaging and educational
  • Content over visuals: Prioritize educational value and effectiveness over high-end visuals
  • Professional look and story: Aim for a simulation/tycoon-style game that is visually appealing
  • Standalone operation: The game does not need to interface with our existing systems or software Example

Starting Resources

  • Example system layout (test loop)
  • Current onboarding materials (t.b.d. if sharable)

Expected Deliverables

Playable core-loop that can be run standalone

  • Source code and assets (stored in a Git repository)
  • Recommended next steps and handover instructions
  • A trailer or gameplay video showcasing the game
  • A presentation file detailing the end-result and your creative/development process
  • [Stretch goal] Scalability considerations: What adaptations would you make, to tailor training to specific airport situations?

Examples and inspiration

  • Cities Skylines: Gradually build up a city, learn about dependencies, deal with scenarios
  • Shapez 2: Factory automation game to learn about processes
  • Rail Route: Logistics management game around network expansion
  • Mini Settlers: City logistics builder with challenges and resource management